Reference

osb99 Legal terms for your account

Our Legal page puts account conditions, data handling and access rules in one place before you open an account.

Account conditionsData and cookiesLocal-law accessPayment records
osb99 osb99 Legal terms for your account
POLICY HELP ROUTES

Get clear answers on Legal questions

A policy question should not leave you guessing about your account or wallet record. Our support path helps you identify the relevant Legal clause, check a phone-verification issue and understand why access…

Account access Ask us to clarify phone verification, account details or a local-law access message. We can point you to the relevant Legal wording without asking for your password.
Payment records For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, share the transaction reference and date. We use those details to trace the policy or status issue.
Data requests Request a copy, correction or removal assessment through the support route. State the account detail involved so we can verify ownership before handling your Legal request.
DATA CONTROL DETAILS

See how we handle your policy rights

Legal also describes the practical controls behind your account records. We separate login credentials from payment references, use cookies for account continuity where enabled, and review identity details before making account changes.

Data handling

We use account details to maintain access, verify ownership and respond to policy requests. Payment references from DANA, OVO, GoPay or QRIS help us trace a specific transaction.

Cookies

Cookies can preserve session settings and help the account path work across pages. You can ask support what a cookie is used for and what changes when browser storage is cleared.

Account security

Phone verification is required before account access, while passwords should remain private. If you suspect account misuse, contact support with identifying details but exclude secret credentials.

Record retention

Some account and payment records remain available for operational, dispute or legal needs. Ask support which retention explanation applies to your specific DANA, QRIS or bank reference.

Policy changes

When a Legal clause changes, we can explain the affected account step and the date it applies. Check the policy page before using services where local law permits.

Correction requests

To request a change, describe the incorrect account field and provide a reachable contact. We verify ownership first, then explain whether the requested amendment can be made.

Find answers about osb99 Legal

These Legal answers address the questions we expect before an Indonesian account is opened or changed. They cover eligibility, personal data, cookies, payment records and contact steps, with the same local-law wording used across our policy pages.

It covers account conditions, phone verification, data handling, cookies, payment records, policy changes and contact routes. Access depends on local law, so available services can differ by location.

Access and eligibility depends on local law. If access is available where local law permits, complete the required account and phone-verification steps before entering the relevant lobby.

Phone verification helps us confirm account ownership before access and before certain account changes. Keep your number current, and contact support if the verification message does not arrive.

We may retain account details, verification records and payment references needed for account operation, dispute handling or legal needs. Ask support for the retention explanation linked to your account.

Send a clear request through our support route, name the account field that needs correction and provide a reachable contact. We verify ownership before assessing and processing the change.

We use the transaction reference, date and selected rail to match account activity and investigate status questions. Do not send a PIN, password or complete wallet credentials in a request.

Contact support and identify the cookie behaviour or Legal clause you mean. We can explain its account purpose, the relevant change date and the available next step where local law permits.